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Shipping & Returns

We will aim to have your order sent to you within 1 business day. You will receive an email confirmation once your order ships. Please then allow for standard Australia Post delivery times. Delays may occur around Christmas, Easter and public holidays.

Delivery Charges

Crystal Ocean offers free delivery Australia wide for all orders $100 and over. We offer $11 standard shipping or $13.50 express shipping for all other orders within Australia. International orders must contact us directly for freight quotes.

Remote Locations

Please note that that there are limitations on all courier networks and some remote delivery addresses will not be serviced door-to-door. In these cases, the couriers will deliver to a local depot or Australia Post office and the customer will be contacted to collect from there.

International Orders

We are happy to accept international orders. International orders must contact us directly for a freight quote at sales@crystalocean.com.au. Please allow 2-4 weeks for air mail delivery & on rare occasions, up to 6 weeks. International customers will be responsible for any import duties, taxes or any other import related costs.

Please note that all items with free shipping in Australia will incur a delivery fee for international delivery.

Problems with your Order

We want you have the best online shopping experience, so if you have any problems with your order, please contact our online customer service team by phone or e-mail.

PH: 03 5634 2869 (Australia Only) during the hours of 10.00 a.m. to 5:00pm AEST All Days Except Tuesday.

Email: sales@crystalocean.com.au (Australia & International)

Damaged Deliveries or Incorrect Supply

Crystal Ocean will rectify any products delivered damaged or faulty, or errors in supply. You must contact our support team on sales@crystalocean.com.au or on 03 5634 2869 before returning products. Please then return any damaged or incorrectly supplied goods in the original packaging. Please enclose a note containing your name, address, order number, contact phone number, and reason for return. Any orders returned without contact information will not be processed. We will repair or replace damaged goods whenever possible; otherwise we will issue a full refund for the value of the damaged item(s).

Contacting Customer Service

When you contact Customer Service by phone or e-mail, please provide the following information so we can assist you as quickly as possible:

  • Your Name
  • Date your order was placed, if applicable
  • Your Sales Order Reference Number, if available
  • Your Tracking Number, if available
  • Brief description of the problem you are experiencing

If you e-mail us, we will investigate your enquiry and get back to you as soon as possible.

If you call us, you will either speak directly to customer service or you will be able to leave a voice mail. If you leave a voicemail, we will investigate your enquiry and get back to you as soon as possible.